Questions about e-vignettes at mautwelt
What is an e-vignette?
The electronic vignette is replacing the classic sticker vignette in more and more countries. With the e-vignette, your license plate number and the validity period are stored with the toll operator after a successful order. With the e-vignette, you no longer have to attach a sticker on your windshield. After placing your order, you only have to print out the e-vignette and carry it with you in your vehicle.
How do I receive my e-vignette?
You will receive the e-vignette by e-mail. Alternatively, you can download the e-vignette from your customer account.
When is my e-vignette valid?
The e-vignette is valid from the requested date. If you have ordered the vignette for today's date, the validity starts from receipt of the vignette. The date and time of the validity start is written on the e-vignette.
When will I receive my e-vignette?
You will receive the ordered vignette 24 hours before the start of the validity of your vignette. If you have chosen today's date as the start of validity, you will receive the e-vignette as soon as possible.
NOTE: If you order several e-vignettes, you will receive all e-vignettes by e-mail 24 hours before the validity of the first vignette. After this booking deadline, it is no longer possible to cancel the ordered e-vignettes!
Do I need a separate e-vignette for each country?
Yes, you need an e-vignette for each country that uses electronic toll payment systems. We offer e-vignettes for the following countries: Austria, Slovenia, Czech Republic and Switzerland.
Which e-vignette do I need?
Since each country has its own classification, it is best to find out on the respective country pages of: Austria, Slovenia, Czech Republic and Switzerland.
I have not received the e-vignette, what can I do?
Check in your customer account if the order and payment was successful. If this is the case, you can download the e-vignette here. Please also check your spam folder before contacting our support..
I would like to cancel or revoke the e-vignette. What should I do?
You can make a cancellation of your order up to 2 working days before the validity date by sending an e-mail with the following information: Order number, which vignette to cancel/revoke to [email protected]. After this period of time the following applies: According to our GTC, the right of cancellation is excluded for distance contracts for the delivery of goods that are manufactured according to customer specifications (validity start date, license plate) or are clearly tailored to personal needs within the meaning of Section 312g (2) No. 1 of the German Civil Code (BGB).
NOTE: If you order several e-vignettes, you will receive all e-vignettes by e-mail 24 hours before the validity of the first vignette. After this booking deadline, it is no longer possible to cancel the ordered e-vignettes!
I would like to change the license plate of my e-vignette
Changes can only be made with a customer account: You can do this up to 2 working days before the start of validity in your customer account under "Orders". After this period of time, a change is unfortunately no longer possible. Orders without a customer account cannot be changed.
I would like to change the validity start date of my e-vignette
Changes can only be made with a customer account: You can do this up to 2 working days before the validity start date in your customer account under "Orders". After this time, a change is unfortunately no longer possible. Orders without a customer account cannot be changed.
What is included in the booking service from mautwelt.de?
The booking service includes the costs for applying for, managing and registering the e-vignette through mautwelt.de for the desired country (currently Austria, Switzerland, Czech Republic, Slovenia) as well as an update service including changing the number plate, free cancellation without giving reasons and updating the validity period up to 2 working days before the respective validity date plus you get your vignett(s) without a long waiting period of up to 18 days!
☛ Further questions?
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